Sylvie ships nationwide within the continental United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories.

All shipping methods are selected based on the size, weight, value, and handling requirements of each piece.

Free In-Store Pickup: Orders may be picked up from our NY warehouse by appointment.

UPS Parcel Shipping: Small, eligible items ship via UPS and are delivered to your doorstep. 

Local NY Tri-State Delivery: Available for select orders within the NY, NJ, and CT area. Delivery includes threshold placement (inside main entry). The delivery company will call to schedule the delivery.

Freight Shipping: Large, heavy, or oversized pieces ship via freight carrier. Freight deliveries require a scheduled appointment and signature upon delivery. Standard freight service includes threshold delivery only (inside main entrance). The delivery company will call to schedule the delivery date. 

White Glove Shipping: Currently available for freight eligible items. Please email fulfilment@sylvie.co to request white glove service. Additional fees apply.

Tracking information is provided for all orders that ship via UPS Parcel or Freight. Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after you receive confirmation.

Local Delivery and In-Store Pickup orders do not receive tracking numbers. Our team will contact you directly to coordinate scheduling and pickup details.

Parcel (UPS):Typically 3–7 business days after shipment.

Freight & White Glove:Typically 7–14 business days after packing and carrier pickup. Transit times vary by region and carrier availability. Delivery appointments are required.

Tracking information is sent via email once your order ships.

Shipping costs are calculated at checkout based on order subtotal and delivery method. Oversized surcharges may apply to exceptionally large or heavy items.

All sales are final. Due to the vintage and one-of-a-kind nature of our pieces, we do not accept returns.

All freight deliveries must be fully inspected before signing. Signing without notation confirms the item was received in acceptable condition.

If damage is visible at delivery:

• Note all damage on the delivery receipt.

• Take clear photos of the exterior packaging and damaged item.

• Notify us within 24 hours at fulfilment@sylvie.co